1) PLEASE INCORPORATE THE POWERPOINT IN THE DISCUSSION 2) Karen, a supervisor,
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1) PLEASE INCORPORATE THE POWERPOINT IN THE DISCUSSION
2) Karen, a supervisor, recently hired a new manager, Alex, but has received complaints from customers that they cannot understand him when they speak to him on the phone. Alex is an Armenian employee visiting from the company’s Armenian office, and is scheduled to remain with the firm for the foreseeable future. Karen is concerned that if she allows Alex to perform duties similar to other managers, the firm will lose customers; however, she is unsure about the firm’s liability for decreasing Alex’s responsibilities as a result of his foreign accent.
What do you think?