skip to Main Content

Step 1: Place your order

Fill in the order form and provide all details of your assignment.

Step 2: Proceed with the payment

Choose the payment system that suits you most.

Step 3: Receive the final file

Once your paper is ready, we will email it to you.

Training plans can get very involved and often detail all facets of a help desk

Get Help With Your Essay

"Place your order now for a similar assignment and have exceptional work written by our team of experts, guaranteeing you A results."

For This or a Similar Paper Click To Order Now


Training plans can get very involved and often detail all facets of a help desk implementation. Your task this week is to create your own training plan. While we won’t cover every aspect possible, your training plan should address the following key areas:
Call Processing
Greeting (How will techs respond to incidents? Perhaps include a sample script)
Troubleshooting Process (Detail how techs will address each issue. While issues may always be different the same methodology should be used) (The following resource should be useful for this section: Following Standard Operating Procedures (SOPs)- Chapter 6 from Effective Help Desk Specialist Skills.
Resolution (What steps are involved in resolving and issue? Consider notifications, documentation and follow up).
Ticket Management
Creation process (When the support issue is generated what happens? Consider from the viewpoint of the tech AND the user.)
Incident Management Life Cycle (A diagram would illustrate this well here.)
Escalation and Tiered Support (How is it determined when issues need to be escalated, what is the procedure to do so?)
Customer service tips
Dos and Don’ts
Handling difficult customers
Customer Validation and Security
What recommendations regarding privacy, email, etc does your staff need to have in place to ensure that you have a proper ethical framework for protecting propriety client data?
Did you consider the role of a support technician and the trust the user places in them to resolve their issue and work on their devices?
Your approach to preparing this training should be as though you are presenting it in a classroom setting. How will you train your techs to meet your level of standard of service? How should your techs handle customers? How will you implement your ticket management process to ensure issues are resolved in a timely manner?
PowerPoint is an appropriate tool to use here. You should have roughly 3-5 slides per main bullet point for your submission

For This or a Similar Paper Click To Order Now


What We Can Do For You

Academic Essays

Get essays written on whichever topic or subject you require tailored by our essay writing experts. You will be furnished inventive and ingenious essays fashioned step by step on your directives.

Research Paper Writing

We proffer 100% original and plagiarism free research papers. We acquire highly qualified writers who are expert researchers as well. Every paper is well researched and formatted just like you yearn.

Help With Homework

No need to fret about your homework anymore. As we bring to you the most trustworthy and affordable professional homework help service ever. Procure essays written with perfection and professionalism.

Assignment Writing

Are you struggling with assignment writing? We are here to take away your entire academic burden. Be it high school, college or universities all academic level help is imparted with the assurance of premium quality.

Why TheScholarEssay?


    • Premium quality 100% original academic document
    • Free unlimited revisions to further polish and refine your academic document
    • Proper format and citation used.



    • Academic document 100% free of plagiarism
    • Every document is a custom product written from scratch, constructed entirely on the client’s instructions
    • Highly certified professional writers having good command over English language are hired.


    • Most affordable prices for the best custom written academic papers
    • Our client support service is at your service round the clock!
    • Safe and secure payment gateways used
    • Privacy and confidentiality of client’s safe guarded and will certainly not be revealed to a third party.
Back To Top