Managerial Communication: Strategies and Applications (7th Edition) , 7th ISBN:
Managerial Communication: Strategies and Applications (7th Edition) , 7th
ISBN: 9781506365121 Answer these essay questions:
Explain how each of the techniques of active listening should be implemented during an important conference call with a client who is explaining his needs for a project to your team members, who are in multiple locations.
Read Case 10-3 of the textbook and answer the related questions.
Search online to find images of high-profile people (politicians, celebrities, etc.) in situations where his or her nonverbal signals show one of the six functions of non-verbal communication: complementing, accenting, contradicting, repeating, regulating, and substituting. (Find one image for each characteristic and paste the photo.) Explain how you identified what their non-verbal communication is saying and whether it matches the verbal messaging they are delivering, if they are speaking.
Read Case 11-3 of the textbook and answer the related question.